Privacy Policy
Zena Privacy Policy — how we collect, use, store, protect and share personal information.
1. Introduction
Zena is committed to respecting and protecting user privacy when accessing and using the platform.
This Privacy Policy describes how we collect, use, store, protect and share personal information.
By registering or using Zena services, you confirm that you have read, understood and agreed to this Policy.
2. Information we collect
2.1 Personal information — name, email, phone, service address, avatar, professional profile (for providers), certificates if required by law, and bank account details for providers. Zena does not proactively collect deep health data beyond what is needed to perform services.
2.2 Transaction information — booking history, time/place, requests, payments and in-platform messages.
2.3 Technical information — IP, device/OS, browser, cookies, access time and usage behavior.
3. Purpose of use
Account management, connecting customers and providers, payments/payouts, dispute support, improving experience, service notices, fraud prevention and legal compliance. We do not use data for unlawful purposes.
5–6. Security & retention
Reasonable safeguards include SSL, secured servers, access controls and periodic reviews. No system is 100% secure.
Data is kept while accounts are active or as required by law, then deleted or anonymized when no longer needed.
7–10. Rights, cookies, third parties & updates
Users may request access, correction, account deletion, withdraw marketing consent, or complain about processing via cskh@zenavietnam.com.
Cookies support login, analytics and UX; disabling cookies may limit some features.
Third-party links have their own policies. Zena may update this Policy; the new version is effective when published.
Contact
Zena Vietnam — Hanoi, Vietnam
CSKH email: cskh@zenavietnam.com
Support email: support@zenavietnam.com
Website: https://zenavietnam.com