Partner support

Support guide for Zena partners — profile, jobs, wallet and common issues.

Getting started

Apply as a partner in the app, complete your profile and wait for review.

See the Become a partner page for the overall process and benefits.

No jobs yet: check area, availability status, profile/photos and response time.

Negative Cost wallet: top up to keep receiving jobs under the connection-fee model.

Technical issues: update the app, reboot the device; if unresolved, send logs/screenshots to support.

Email: support@zenavietnam.com (mark “Partner” + account phone number).

Also check the partner FAQ section on the FAQ page.

Zena Vietnam — Hanoi, Vietnam

CSKH email: cskh@zenavietnam.com

Support email: support@zenavietnam.com

Website: https://zenavietnam.com